Ezvoicetek: Unified IP Contact and VoIP Service Provider Solutions
Samuel Sung, GM Enterprises today are increasingly resorting to the internet as a medium for communication of all kinds. These internet-based modes of communication include private branch exchange (PBX), voice over IP (VoIP), IP contact center, and other enterprise solutions along with voice over long-term evolution (VoLTE) and 3G partnership project (3GPP) for mobile phones. With the diversity of these technologies mandating organizations to integrate all the communication tools into a single framework, unified communications (UC) technology has risen in popularity. However, the integration as well as the implementation of communication tools, demand robust technical setup in the background, efficient troubleshooting, effective maintenance, and a high degree of integration to uphold consistency. To address these technical needs in a comprehensive manner, Ezvoicetek provides high-performance, cost-effective, and reliable UC solutions that bring together all the internet-based communication technologies on a single platform.
Ezvoicetek simplifies the task of consolidating these technologies by providing an easy-to-use, multi-lingual graphical user interface (GUI) that allows organizations from multiple countries to administer their systems without a predefined script or command line. Not only is this interface capable of automated provisioning but it is also integrated with all of the company’s systems, which makes the solutions easy to deploy.
Ezvoicetek’s UC technology primarily focuses on VoIP service provider and IP contact center solutions. While EZSIP-6000 SIP proxy server, EZVMS-6800 IP Centrex server, and EZQOS-3200 VoIP monitor server constitute the VoIP service provider solution, the IP contact center solution provides inbound, outbound, and multi-media services including voice, text, chat, email, fax, and video. These solutions that consist of core switches, automated call distributor (ACD), IVR, EZQOS, and WebRTC server, can be run on-premise as well as on the cloud.
“Our high-performing and reliable solutions can also be integrated with leading CRM platforms including Salesforce and Microsoft Dynamics,” states Samuel Sung, general manager of the company. These solutions support both IPV4 and IPV6, which assures a seamless migration from the former version to the latest. In addition, a comprehensive set of security features including active as well as passive protection prevents the UC system from being hacked. In case of fraud, Ezvoicetek’s system sends notifications to the client’s administrating team and also helps them tackle the situation immediately.
Ezvoicetek’s leadership and engineers, with around 15 years of experience in VoIP and contact center space, have driven the firm to success right since its foundation in 2010. The company’s feature-rich solutions have been successful in not just Taiwan but also Korea, India, and France. What sets Ezvoicetek apart from other UC solution providers is that instead of selling the products and services directly to the end-users, the company sells them through system integrators and resellers. “This helps us accommodate all the diverse customer requirements and further minimize the need for customization,” adds Sung.
The effectiveness of Ezvoicetek’s UC service provider solution can be further illustrated by the company’s contract with W3TEL, a reseller in France that provides UC services at the enterprise as well as small carrier and personal level. W3TEL utilizes Ezvoicetek’s EZSIP-6000 SIP proxy server, EZVMS-6800 IP Centrex server, EZIVR-7000 IVR application, and EZQOS-3200 VoIP monitor to build its own unique UC service. By completely integrating with W3TEL’s backend system, Ezvoicetek is helping the reseller grow rapidly, and in turn, building a long-lasting partnership with them. With a client-centric approach contributing significantly to its success, the company now plans to team up with resellers and system integrators across South Asia. Ezvoicetek also looks forward to expanding the cloud IP contact center business by forming partnerships with more vendors.
“Our high-performing and reliable solutions can also be integrated with leading CRM platforms including Salesforce and Microsoft Dynamics,” states Samuel Sung, general manager of the company. These solutions support both IPV4 and IPV6, which assures a seamless migration from the former version to the latest. In addition, a comprehensive set of security features including active as well as passive protection prevents the UC system from being hacked. In case of fraud, Ezvoicetek’s system sends notifications to the client’s administrating team and also helps them tackle the situation immediately.
Ezvoicetek’s leadership and engineers, with around 15 years of experience in VoIP and contact center space, have driven the firm to success right since its foundation in 2010. The company’s feature-rich solutions have been successful in not just Taiwan but also Korea, India, and France. What sets Ezvoicetek apart from other UC solution providers is that instead of selling the products and services directly to the end-users, the company sells them through system integrators and resellers. “This helps us accommodate all the diverse customer requirements and further minimize the need for customization,” adds Sung.
The effectiveness of Ezvoicetek’s UC service provider solution can be further illustrated by the company’s contract with W3TEL, a reseller in France that provides UC services at the enterprise as well as small carrier and personal level. W3TEL utilizes Ezvoicetek’s EZSIP-6000 SIP proxy server, EZVMS-6800 IP Centrex server, EZIVR-7000 IVR application, and EZQOS-3200 VoIP monitor to build its own unique UC service. By completely integrating with W3TEL’s backend system, Ezvoicetek is helping the reseller grow rapidly, and in turn, building a long-lasting partnership with them. With a client-centric approach contributing significantly to its success, the company now plans to team up with resellers and system integrators across South Asia. Ezvoicetek also looks forward to expanding the cloud IP contact center business by forming partnerships with more vendors.
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