Ezvoicetek’s UC technology primarily focuses on VoIP service provider and IP contact center solutions. While EZSIP-6000 SIP proxy server, EZVMS-6800 IP Centrex server, and EZQOS-3200 VoIP monitor server constitute the VoIP service provider solution, the IP contact center solution provides inbound, outbound, and multi-media services including voice, text, chat, email, fax, and video. These solutions that consist of core switches, automated call distributor (ACD), IVR, EZQOS, and WebRTC server, can be run on-premise as well as on the cloud.

“Our high-performing and reliable solutions can also be integrated with leading CRM platforms including Salesforce and Microsoft Dynamics,” states Samuel Sung, general manager of the company. These solutions support both IPV4 and IPV6, which assures a seamless migration from the former version to the latest. In addition, a comprehensive set of security features including active as well as passive protection prevents the UC system from being hacked. In case of fraud, Ezvoicetek’s system sends notifications to the client’s administrating team and also helps them tackle the situation immediately.

Ezvoicetek’s leadership and engineers, with around 15 years of experience in VoIP and contact center space, have driven the firm to success right since its foundation in 2010. The company’s feature-rich solutions have been successful in not just Taiwan but also Korea, India, and France. What sets Ezvoicetek apart from other UC solution providers is that instead of selling the products and services directly to the end-users, the company sells them through system integrators and resellers. “This helps us accommodate all the diverse customer requirements and further minimize the need for customization,” adds Sung.

The effectiveness of Ezvoicetek’s UC service provider solution can be further illustrated by the company’s contract with W3TEL, a reseller in France that provides UC services at the enterprise as well as small carrier and personal level. W3TEL utilizes Ezvoicetek’s EZSIP-6000 SIP proxy server, EZVMS-6800 IP Centrex server, EZIVR-7000 IVR application, and EZQOS-3200 VoIP monitor to build its own unique UC service. By completely integrating with W3TEL’s backend system, Ezvoicetek is helping the reseller grow rapidly, and in turn, building a long-lasting partnership with them. With a client-centric approach contributing significantly to its success, the company now plans to team up with resellers and system integrators across South Asia. Ezvoicetek also looks forward to expanding the cloud IP contact center business by forming partnerships with more vendors.