Ezvoicetek: The Evolving Facets of Unified Communications

Over the years, unified communications technologies have transitioned dramatically as enterprises have moved on from traditional phone service to the Internet to deliver voice, fax, and other forms of communication. However, even in the age of fast internet, many a times, the reliability and performance component of these communication mediums are inadequate and require a high degree of integration to manage consistency. Also, most of these solutions offer standard supporting packages that cannot be customized. This is where Ezvoicetek stands apart from conventionality by striving hard over driving consistent performance, reliability, and cost-effectiveness within its unified communications suite and contact center support solutions. Founded in 2010, Ezvoicetek specializes in the areas of CTI, Contact Center, IVR, VOIP, and Telecommunications. The primary focus of the organization is to cater to two major market segments— unified communications service and unified contact center solution. Samuel Sung, General Manager of the company says, “As all our founders hail from technical backgrounds, they highly value the importance of system reliabilities and performance for our customers. Thus, right from the beginning stage of the solutions’ development, we have invested a significant amount of effort to do stability and load testing in our labs to ensure the system quality.”

Ezvoicetek’s products command a broad reach, proliferating across the domestic Taiwanese market as well as South Korea and France. With more than six years of industry experience, the company ensures that its solutions are devised to address the business-specific requirements of its customers.

To meet each customer’s unique requirement, Ezvoicetek provides professional product customization service which allows system integrators or value-added resellers to build their solutions based on Ezvoicetek’s products. The company’s solutions are based on an open standard such as SIP and HTML 5, allowing the call center agent desktop application to be web-based and run on any platform such as Windows, Android, Mac or Linux. The company’s unified communication services include core SIP proxy server EZSIP-6000 and IP Centrx Server (EZVMS-6800). Their customers also opt for an additional VOIP monitor server (EZQOS-3200) offered by Ezvoicetek that addresses the vulnerability of the VOIP Security. The EZQOS-3000 server is highly efficient in detecting VOIP attacks and containing them in real time, preventing system failure and loss of resources for the customers.

Ezvoicetek’s Unified Contact Centre market constitutes an important segment where the company leverages its deep expertise in delivering a full featured, multi-language, multi-tenant contact center architecture that allows system integrator to build a customer-centric contact center easily. Depending on the call VOIP soft-switch used, these solutions can serve as a cloud call center service or enterprise-based call center. The core VOIP soft-switch utilized for the cloud is the same as that for ITSP whereas, for enterprise-based solutions, IPPBX (EZPBX-2000) is deployed. The other call centers that include both of these solutions contain ACD server (EZACD-8000), IVR server (EZIVR-7000), WebRTC server (Webphoner 8200), and VOIP monitor server (EZQOS-3200). After combining these solutions with the open WebRTC technologies, the contact center solutions can be run on almost any device including android pad and notebook and do not require any specific hardware such as IP phone.

Ezvoicetek’s product line is supported on both cloud and enterprise level encouraging the flexibility and cost-effectiveness aspect of the company’s product design. The company plans to enhance its product features further to include video, and social media integration within. Apart from focusing on the technical aspects, the firm also plans to optimize its marketing efforts and venture into the next level of system integration services. The company aims to stride into the future by serving, training, and forming partnerships with other systems integrators on a global scale.