Createlcom: Making a Mark in Unified Communications Space

Rungfar remark show Createlcom helped a big home supply retail company in Thailand to communicate with all their 86 branches and the service engineers. The company deployed a CISCO unified communication and contact center system to improve the efficiency of the communication portal of the client. The system was further integrated with the backend system of the retail company including SAP and WebQ. The developments boosted the communication channel of the client thereby resulting in end-to-end visibility and high efficiency in the workflow. In another project managed by Createlcom, it helped Kerry Express, a logistic company in Thailand to answer and track the queries of its clients. Joining hands with Createlcom assisted the logistic group with a team of 100 agents in less than a year.

The company’s association with OpenText enables it to serve its clients with a reliable platform to connect the databases and improve the interaction catalog. OpenText automates the flow of an entire range of fax, paper, and electronic documents and data, enabling enterprises to optimize the cost efficiency, and also assists businesses in delivering information via these mediums, over the internet in a very secure and efficient manner. The firm’s other prominent products include IPC Dealer Phone System, Voice Recorder Systems—Red Box apart from building unified communications solutions with CISCO.

Createlcom’s mission has always been to understand the clients’ requirements and create customized solutions for catering to their needs. For this, the firm intends to integrate more channels into its unified communication portal. Createlcom is further developing a new social platform capable of capturing information from various social media channels. On the geographical front, the company envisions expanding its territory in the Myanmar market and other Advanced Developing Countries (ADC).

Since its inception, Createlcom has continuously worked to evolve and exponentially grow in the unified communications space. The company always focuses on building a cost-efficient solution to address its clients’ needs and improve the scalability of its offerings. Rungfar concludes, “With our long term and strong relationship with all of our major principle like Cisco, IPC, OpenText and Application Development Partners, we envision enhancing our consumer experience driven by the idea that ‘gradual development is the real point of success.”