Createlcom: Making a Mark in Unified Communications Space

Rungfar Siribunchawan, MD

“Your level of success is determined by your level of discipline and perseverance.” This adage aptly defines how Createlcom operates in a field as competitive as unified communications. Createlcom brings an honest and consumer friendly approach to serve its clients. With over two decades of experience in delivering unified communications, the firm has pioneered in providing contact center services in Thailand. Createlcom is powered by some strong partnerships with leading IT giants—CISCO, IPC, and OpenText.These associations enable the organization to meet the specific needs of its clients with regards to their contact center requirements through connected and channel-agnostic customer service. “As a prominent and established partner of CISCO, we build solutions that can transform an organization’s way of communicating and collaborating,” exclaims Rungfar Siribunchawan, Managing Director of Createlcom.

Rungfar exclaims that keeping pace with the changing technology trends acts as a major hurdle in the unified communications sphere. In such a scenario, the company’s alliances with CISCO and others players empower Createlcomto incorporate all the desired front-end technologies in its offerings and remain updated with the dynamic drift of the market. To meet the diversified needs of the customers, Createlcom builds customized communication solutions for contact center operations. The company also holds the capabilities to take up contact center operations of its clients with the support of its outsourcing team.

With a competent team of certified engineers, Createlcom continues to assist its clientele consisting of both MNCs and SMEs.

As a prominent and established strong partners, we build solutions to that can transform an organization’s way of communicating and collaborating

Rungfar remark show Createlcom helped a big home supply retail company in Thailand to communicate with all their 86 branches and the service engineers. The company deployed a CISCO unified communication and contact center system to improve the efficiency of the communication portal of the client. The system was further integrated with the backend system of the retail company including SAP and WebQ. The developments boosted the communication channel of the client thereby resulting in end-to-end visibility and high efficiency in the workflow. In another project managed by Createlcom, it helped Kerry Express, a logistic company in Thailand to answer and track the queries of its clients. Joining hands with Createlcom assisted the logistic group with a team of 100 agents in less than a year.

The company’s association with OpenText enables it to serve its clients with a reliable platform to connect the databases and improve the interaction catalog. OpenText automates the flow of an entire range of fax, paper, and electronic documents and data, enabling enterprises to optimize the cost efficiency, and also assists businesses in delivering information via these mediums, over the internet in a very secure and efficient manner. The firm’s other prominent products include IPC Dealer Phone System, Voice Recorder Systems—Red Box apart from building unified communications solutions with CISCO.

Createlcom’s mission has always been to understand the clients’ requirements and create customized solutions for catering to their needs. For this, the firm intends to integrate more channels into its unified communication portal. Createlcom is further developing a new social platform capable of capturing information from various social media channels. On the geographical front, the company envisions expanding its territory in the Myanmar market and other Advanced Developing Countries (ADC).

Since its inception, Createlcom has continuously worked to evolve and exponentially grow in the unified communications space. The company always focuses on building a cost-efficient solution to address its clients’ needs and improve the scalability of its offerings. Rungfar concludes, “With our long term and strong relationship with all of our major principle like Cisco, IPC, OpenText and Application Development Partners, we envision enhancing our consumer experience driven by the idea that ‘gradual development is the real point of success.”