Converged Communication Network Applications: A Proactive Approach towards Cloud Implementation

The advent of cloud computing has radically changed the dynamics of the technology industry. Cloud computing offers various advantages over traditional technologies. While, most technology companies today are busy deploying cloud computing into their processes, many implementations fail to draw maximum benefit out of the technology. Hence, businesses must first get themselves ready for the cloud transformation and then work towards mitigating the bottlenecks that precludes them from reaping the maximum benefit from their precious investments.

A strong proponent of Cloud computing is North Sydney, Australia, based company—CCNA, which has put all its weight in developing applications and business processes for the cloud and delivering them as a service. Craig Sims, Operation Director, CCNA says, “Cloud was the ‘in thing’ and so when we started our business we had put all of our applications and business processes into it, but as we grew we realized that benefits have flip sides as the processes and people involved are not committed to the changes and challenges.” Incorporated in 2007, CCNA has a unique approach to cloud technologies. Its web based applications provide heightened user and customer connectivity through any device, and further consolidates the multiple communication channels through business processes into a single perspective i.e. to respond, resolve, and report against.

CCNA offers business centric communication solutions that meet customer requirements, either directly or via large system integrators (SI) and carriers.

Its array of comprehensive solutions includes Carrier Connectivity, Network, UC and Contact Centre, including managed services, security, and service management. CCNA looks into existing deployment at the client site, draws appropriate business requirements like security, compliance, mobility, and analytics and then deploys them together as hosted, managed services in the cloud. CCNA started out with delivering multi-media contact centres, end-to-end multi-cast networking and video solutionsover the top of network and wireless end points for the corporate and government. It was a frontrunner in the field until the company started providing hosted services and software defined networking (SDN) solutions and has been doing well since then. Working along with its customers, CCNA takes initiatives to innovate in developing integrated solutions that engage both IT and business processes. Eoin Coghlan, Commercial Director, CCNA, explains, “Basically, CCNA identifies new challenges—as well as new opportunities—within the changing market, and bets on our customers to keep innovating and evolving along the journey.”

Although not easy, CCNA survived the global financial crisis, and took lessons from the situation to evolve and deliver new age practices that are faster and effective. The company's expertise in Unified Communications, Contact Center and Network Solutions across points has earned it several coveted awards. The list includes Avaya Platinum Partner 2014, 2015 and 2016, ANZ Avaya Services Partner of the Year 2015, Avaya Customer Excellence Award: 2012, 2013, 2014 and 2015, Global leading MPS score for Avaya 2014-2015 and Aruba Strategic Sales of the Year 2009. CCNA was the first organization to take up virtualization for Avaya and has been the APAC representative for VMware developments in the region. The company has also served Citrix’s virtualized desktop solutions, and in many cases, had to tweak its offerings to meet customer's business needs.